MD. Sujan Ali
About Candidate
Experienced Customer Service Specialist with expertise
in CRM, complaint management, telesales, and business
development. Skiled in Facebook page management,
website organization, and Canva design. Holds a B.S.S in
Political Science and proficient in Bangla & English.
Location
Education
Work & Experience
Manage customer inquiries, complaints, and service requests. Oversee order processing, returns, and exchanges. Ensure high customer satisfaction and retention. Coordinate with teams to resolve issues efficiently. Maintain accurate customer records using CRM tools.
Listening to and resolving customer and partner complaints. Attending customer`s inbound and outbound calls. Talking feedback from the customers. Updating partner`s profile and onboarding them. Coordinating with specific departments as per customer requirement
Listening to and resolving customer complaints Advice on how to do Facebook marketing. Advise how to decorate the website and help to decorate the website. Help to write contains. Making banners or logos of primary level. Sales over the Call. Opening a Facebook group or Facebook page. Maintaining good relationship with customers. Working to activate payment gateways and EMI services. Canva logo design Creating Business Templates (Letterhead) Advising website users on how to customize their website. Checking all legal papers of customer`s business
Greet customers. Help customers find items in the store. Check for stock at other branches or order requested stock for customers. Provide customers with information about items. Ring up purchases. Elevate complaints to management. Keep track of inventory
