mahmudajahan2019

 Manage e-commerce operations, updating product listings, pricing, and inventory regularly.  Support customers via phone, email, and chat, resolving over 100 queries daily with 95% satisfaction.  Maintain CRM records, tracking customer interactions and feedback to improve service delivery.  Handle and escalate complaints efficiently, ensuring issue resolution within 24 hours.  Prepare weekly and monthly reports using Excel pivot tables, charts, and VLOOKUP for analysis.  Collaborate with teams to improve service quality based on real-time customer feedback.

Marketing Executive | Basic Japanese Language School (Feb 2021 - July 2024)  Managed and updated student databases, ensuring accurate records for over 500 active and prospective students.  Coordinated with third-party vendors for services such as air ticket reservations and airport pickups.  Executed marketing campaigns across online and offline channels, improving student inquiries by 30%.  Collaborated with school authorities for document reviews and necessary modifications, ensuring compliance.  Assisted in budget preparation and expense monitoring for marketing activities, maintaining cost efficiency.  Ensured timely execution of marketing plans, boosting school enrollments by 20% each academic cycle.

 Managed up to 100 customer inquiries daily, resolving queries and promoting skincare product offerings.  Increased sales by 15% through consistent product updates and targeted customer follow-ups.  Provided personalized skincare advice, achieving a 90% customer retention rate.  Educated customers on new product launches, enhancing the product knowledge base.  Processed order customization requests efficiently, ensuring 100% order accuracy.  Contributed to team efforts that improved overall customer satisfaction, achieving a 98% satisfaction score.

 Built and maintained strong relationships with existing customers, increasing cross-selling opportunities by 25%.  Provided accurate product information and order status updates, reducing customer inquiries by 20%.  Offered tailored service recommendations based on customer needs, improving customer satisfaction by 30%.  Managed a high volume of customer service requests, ensuring timely responses within SLA guidelines.  Supported sales initiatives by identifying key customer needs and promoting relevant products.  Delivered customer service excellence, leading to a 98% positive feedback rate.

 Delivered exceptional customer service, achieving sales goals consistently and exceeding targets by 10%.  Provided product knowledge and recommendations, helping customers make informed purchase decisions.  Assisted in visual merchandising to enhance product displays and increase foot traffic.  Contributed to achieving monthly sales targets, resulting in a 12% growth in store sales.  Fostered strong customer relationships, ensuring repeat business and increased loyalty.  Assisted in inventory management, ensuring stock availability and timely product restocking.